Help Articles
Step-by-step guides for buying tickets, using your account, and getting the most out of TicketsMinistry.
How do I purchase my tickets online?
Step-by-step guide to finding an event, selecting tickets, and completing your purchase on TicketsMinistry.
How do I use Promo Codes?
Learn how to apply a promo or discount code during checkout to reduce the price of your tickets.
How can I print or view my tickets?
Find out how to access, download, and print your tickets after purchase from email or your account.
How will I receive my tickets?
Understand how ticket delivery works including email, account access, and what to do if you don't receive your tickets.
How do I know if my ticket is valid?
Learn how to verify your ticket is genuine and what to look for to avoid fake or invalid tickets.
Can I gift a ticket to someone else?
How to give a ticket you've purchased to a friend or family member, and when a name transfer may be needed.
How can I change my registered information?
Steps to update your account profile name, phone number, or email address.
How to optimise your event page
Best practices for creating an event page that attracts more views, builds trust, and converts visitors into ticket buyers.
How to check ticket availability
How to view the number of tickets sold and remaining for each tier in your organiser dashboard.
How to add a Tracking Pixel or Tag to your event page
Add a Meta Pixel, Google Tag, or TikTok Pixel to your event page to track visitor activity and measure ad performance.
How to view Reports: Traffic, Sales & Revenue
Access your event's analytics dashboard to review traffic sources, ticket sales by tier, and revenue breakdowns.
Understanding real-time event analytics
How to read and act on sales velocity, sell-through rates, conversion funnels, and attendance data, from first ticket sold through to post-event reporting.
How TicketsMinistry prevents ticket fraud
A complete walkthrough of the technical and operational safeguards that protect your event from counterfeit tickets, duplicate entries, and fraudulent purchases.
How organiser payouts work
A breakdown of how your ticket revenue is settled, when you receive it, and how direct payout models differ from traditional marketplace commission structures.
Selling tickets to international audiences
How to sell tickets across borders: covering international card support, currency handling, chargeback risk, and platform considerations for globally promoted events.
How do QR code gate scanning systems work for events?
How QR code gate scanning works end to end: generating a unique code per ticket, scanning with just a phone, real-time validation across every gate, live attendance counts, and offline mode.
Selling merchandise, F&B, and vendor add-ons alongside your tickets
How TicketsMinistry handles vendor and POS-style sales, merchandise, food & beverage, parking, and other on-site add-ons, sold in the same checkout as tickets and tracked in the same revenue dashboard.
What do you need to set up online ticketing for a concert in Dubai?
A practical checklist of everything organisers need before launching ticket sales for a concert or event in Dubai: event details, venue info, ticket tiers, payout setup, and marketing assets.
How do I collect custom attendee information during checkout?
How to add custom checkout fields, text, dropdown, multiple choice, checkboxes, email, number, or date, to collect exactly the attendee information your event needs beyond name and contact details.
Does TicketsMinistry support Meta Conversions API and server-side tracking?
How TicketsMinistry pairs standard pixel tracking with server-side Conversions API events for Meta, TikTok, and GA4, so ad platforms keep accurate purchase data even with ad blockers or iOS tracking restrictions.